Terms and Conditions
Liquid Transfer Pty Ltd - Terms and Conditions
TERMS AND CONDITIONS
Liquid Transfer Pty Ltd
ACN 678 982 888
Last Updated 23/07/2026
Background
A. The Company operates an integrated digital payment and investing platform providing remit (cross-border remittance services), rails (business payment solutions), and vault (investing and treasury tools);
B. The Company’s services include: remit (an any-to-any money movement engine across local currency, stablecoins, bitcoin or gold bullion), rails (dynamic B2B payments across bank, mobile money, stablecoin, bitcoin and gold rails, with programmable treasury control), and vault (a platform enabling Bitcoin and gold accumulation and DeFi yield generation);
C. The Company is registered with AUSTRAC as a digital currency exchange and remittance service provider and is committed to compliance with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth);
D. These Terms and Conditions constitute a binding legal agreement between the Company and any person who accesses or uses the platform.
Agreed Terms
In consideration of the mutual covenants and agreements contained in this Agreement, and for other good and valuable consideration, the receipt and sufficiency of which are now acknowledged, the parties agree as follows:
1. Definitions and Interpretation
1.1 Definitions
In these Terms and Conditions, unless the context otherwise requires:
“Account” means your user profile created on the liquid platform with associated login credentials.
“AML/CTF Act” means the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and associated rules and regulations.
“AUD” means Australian Dollars, the currency of deposit and primary account denomination.
“AUSTRAC” means the Australian Transaction Reports and Analysis Centre, being the regulatory body responsible for AML/CTF compliance in Australia.
“Bitcoin” or “BTC” means the decentralised cryptocurrency asset capable of being held or accumulated via vault.
“rails” means the B2B payment engine across bank, mobile money, stablecoin, bitcoin and gold rails, with programmable treasury control operated by the Company.
“remit” means the any-to-any global money movement engine across local currency, stablecoins, bitcoin or gold bullion operated by the Company.
“Company”, “we”, “us” or “our” means Liquid Transfer Pty Ltd ACN 678 982 888 and its related bodies corporate as defined in the Corporations Act 2001 (Cth).
“Custody” means the storage and safekeeping of metal and cryptocurrency assets, which may be by way of self-custody or third-party custody.
“DeFi” means Decentralised Finance protocols used for yield generation in the vault product.
“DFAT” means the Department of Foreign Affairs and Trade, responsible for maintaining Australia’s sanctions list.
“Fee” means any charges for using liquid services, including conversion fees, transaction fees, and subscription fees.
“Fiat” means government-issued currency including AUD, PHP, USD, EUR, and other supported currencies.
“KYB” means Know Your Business identity verification procedures for business accounts.
“KYC” means Know Your Customer identity verification procedures for individual accounts.
“Lightning Network” means the Bitcoin Lightning Network, a layer-2 payment protocol enabling instant, low-cost Bitcoin transactions.
“On-Chain” means a transaction recorded on a blockchain, which is immutable and publicly visible.
“PEP” means Politically Exposed Person as defined in the AML/CTF Act.
“Personal Information” has the meaning given in the Privacy Act 1988 (Cth).
“Platform” means the liquid website (www.liquid.net.au), mobile applications, and all associated services and APIs.
“Quote” means a fixed FX rate and total payable amount valid for a specified time period (typically 30-60 seconds).
“Rate” means the foreign exchange rate or conversion rate applied to transactions.
“Settlement” means the completion of a transaction when funds reach the intended recipient.
“Smart Contract” means self-executing code deployed on a blockchain that governs DeFi interactions.
“Stablecoin” means cryptocurrency designed to maintain a stable value relative to fiat currency, including USDT and USDC.
“SMR” means Suspicious Matter Report as required by AUSTRAC.
“Terms” means these Terms and Conditions, as amended from time to time.
“Transaction” means any payment, transfer, remittance, or conversion initiated through liquid.
“vault” means the platform enabling Bitcoin and gold accumulation and DeFi yield generation operated by the Company.
“TTR” means Threshold Transaction Report for transactions exceeding AUD $10,000 as required by AUSTRAC.
“User”, “you” or “your” means any person who accesses or uses the Platform, whether as an Account holder or otherwise.
“Wallet” means a digital account holding cryptocurrency or fiat funds.
1.2 Interpretation
In these Terms, unless the context otherwise requires:
1.2.1 the singular includes the plural and vice versa;
1.2.2 a reference to a person includes a body corporate, an unincorporated body, or other entity and vice versa;
1.2.3 a reference to legislation or to a provision of legislation includes a modification or re-enactment of it, a legislative provision substituted for it, and a regulation or statutory instrument issued under it;
1.2.4 headings are for convenience only and do not affect interpretation;
1.2.5 a reference to “includes” or “including” means “includes without limitation” or “including without limitation”;
1.2.6 a reference to AUD or $ is to Australian dollars unless otherwise specified.
2. Acceptance and Amendment of Terms
2.1 Binding Agreement
2.1.1 These Terms constitute a legally binding agreement between you and the Company.
2.1.2 By accessing, browsing, or using the Platform in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.
2.1.3 If you do not agree to these Terms, you must immediately cease all use of the Platform and may not access any of its features or services.
2.2 Capacity to Contract
2.2.1 You represent and warrant that you have the legal capacity to enter into these Terms.
2.2.2 Without limiting the generality of the foregoing, you specifically represent that you are at least eighteen (18) years of age and possess the mental capacity to understand and be bound by contractual obligations.
2.2.3 If you are accepting these Terms on behalf of a company, organisation, or other legal entity, you represent and warrant that you have the authority to bind such an entity to these Terms.
2.2.4 If you are a politically exposed person (PEP) or you are an otherwise higher risk, you may be required to undergo enhanced due diligence, and we may refuse, suspend, limit, or terminate services at our discretion where permitted by law.
2.3 Related Documents
These Terms and Conditions should be read in conjunction with: our Privacy Policy (governing personal information handling), our Acceptable Use Policy (prohibited conduct), any Product-Specific Terms (remit, rails and vault specific terms), and our AML/CTF Policy (compliance obligations). In case of conflict, the hierarchy is: Specific product terms prevail over General Terms and Conditions, which prevail over the Privacy Policy.
2.4 Amendment of Terms
2.4.1 The Company reserves the right, in its sole and absolute discretion, to modify, amend, or replace these Terms at any time.
2.4.2 For material changes, the Company will provide thirty (30) days’ notice via email to your registered address or through in-app notification.
2.4.3 Your continued use of the Platform following the posting of any changes constitutes your acceptance of such changes. It is your responsibility to review these Terms periodically for updates.
3. Account Creation and Eligibility
3.1 Eligibility Requirements
To use liquid services, you must be: at least eighteen (18) years old; legally capable of entering into contracts in your jurisdiction; resident or operating in a jurisdiction where liquid services are offered; not subject to government sanctions (DFAT sanctions list). If you are a Politically Exposed Person (PEP) or otherwise assessed as higher risk, you may be required to undergo enhanced due diligence, and we may refuse, suspend, limit, or terminate services where permitted by law.
3.2 Account Creation
When creating an Account, you must provide: your legal full name (matching government-issued identification); valid email address; residential or business address; proof of identity (government-issued photo identification); proof of address (utility bill or bank statement dated within three months); Australian Business Number (ABN) (where applicable) and other information we reasonably request for compliance purposes, and - where lawful and reasonably necessary - Tax File Number (TFN).
You represent and warrant that all information provided is true, accurate, complete, current, and not misleading or deceptive.
3.3 Verification and Compliance
3.3.1 The Company will verify your identity using third-party identity verification providers for KYC/KYB verification, document validation, and PEP screening.
3.3.2 The Company conducts AML/CTF screening, sanctions checks, and ongoing customer due diligence (CDD) as required by law.
3.3.3 The Company may request additional documentation or information at any time and reserves the right to refuse account creation, suspend, or terminate accounts that fail verification or compliance requirements.
3.3.4 The Company may freeze funds pending compliance resolution and report suspicious activity to AUSTRAC.
3.4 Business Accounts
For business accounts (rails and vault), you must additionally provide: Australian Business Number (ABN) or equivalent registration; business registration documentation; director and shareholder details; beneficial ownership information for all shareholders holding twenty-five percent (25%) or more; business purpose and anticipated transaction volume; and tax-related identifiers (including TFN) only where lawful and reasonably necessary for compliance or reporting obligations.
4. Account Security and User Responsibility
4.1 Your Responsibilities
You are solely responsible for: maintaining the confidentiality of your login credentials including email, password, and two-factor authentication codes; securing your device and internet connection; keeping personal information current and accurate; updating account details if they change; and notifying the Company immediately of any unauthorised access or suspected security breach.
You must not: share your password with any person; save passwords on shared or public computers; use weak or easily guessable passwords; disclose two-factor authentication codes or tokens; access your Account from unsecured public networks; or leave your device unattended while logged in.
4.2 Multi-Factor Authentication
4.2.1 Multi-factor authentication (MFA) is strongly recommended for all Accounts and is mandatory for Transactions exceeding AUD $5,000.
4.2.2 The Company may require MFA at any time for security purposes.
4.2.3 You are responsible for maintaining access to your MFA device or method.
4.3 Security Breach Notification
If you suspect unauthorised access to your Account, you must: change your password immediately; contact support@liquid.net.au as soon as practicable; provide details of any suspicious activity; and refrain from initiating Transactions until the issue is resolved.
We will take reasonable steps to investigate and respond to suspected security incidents. Where we assess that an eligible data breach has occurred under the Notifiable Data Breaches scheme, we will notify the OAIC and affected individuals as required by law and as soon as practicable.
4.4 Password Requirements
liquid uses passkey-based authentication as the primary method of securing your Account. Passkeys are cryptographic credentials tied to your device and verified via biometric recognition (such as fingerprint or facial recognition) or device PIN. Passkeys eliminate the need for traditional passwords and are resistant to phishing, credential stuffing, and brute-force attacks.
Where a password is used as a secondary or fallback authentication method, it must be at least twelve (12) characters long, contain a combination of uppercase and lowercase letters, numbers, and special characters, and not contain your name, email address, or commonly used words. Passwords should be changed promptly if you suspect your credentials have been compromised or if notified by the Company of a potential security incident. You must not reuse passwords from other services.
You are solely responsible for maintaining access to the device on which your passkey credentials are registered. If you lose access to your authenticated device, you must contact support@liquid.net.au immediately to initiate account recovery. The Company may require additional identity verification before restoring access.
5. Products and Services
5.1 remit
Description
remit is an any-to-any money movement engine across local currency, stablecoins, Bitcoin and gold bullion. Designed for Australian individuals with global lives, it is a unified tool that moves money and lets it arrive in the form that you and your recipient want: local currency, stablecoins, Bitcoin, Gold or a mix of all four.
Service Characteristics
Any-to-any interoperability across local currency, stablecoins, Bitcoin and gold; funds that arrive in the form you and your recipient choose, or a mix. remit moves money like the internet moves information: always real-time, global, flexible.
Service Limitations
remit is available to individuals. Individual transaction limits apply, and some destination countries may restrict or tax remittances. Users should research applicable regulations before sending.
5.2 rails
Description
rails is a dynamic B2B payments engine across bank, mobile money, stablecoin, bitcoin and gold rails, with programmable treasury control so money is always sending, swapping, earning or compounding. it's the business version of remit, with added features appropriate for supporting B2B payment flows.
Service Characteristics
Invoice creation with auto-generated payment links; multi-chain support; real-time settlement finality on blockchain; flexible payout options (retain stablecoins, convert to fiat, bitcoin or hybrid approach); and, where available, virtual account features for non-blockchain-native counterparties.
Service Limitations
rails is available to Australian businesses only (ABN required). Business account verification and KYB is mandatory. Transaction limits and velocity limits apply based on business profile.
5.3 vault
Description
vault is a platform for Australian SMEs and consumers enabling: Bitcoin and gold accumulation with rules-based purchasing (dollar-cost averaging, market triggers); stablecoin yield generation via embedded DeFi protocols; and custody options (self-custody or third-party custody).
Services Characteristics
Manual AUD transfers to an account within liquid (regulatory constraint); spot buying and selling of gold bullion and digital assets; multi-currency buying of Bitcoin; automated rules execution for Bitcoin purchases and stablecoin swaps; portfolio valuation in AUD terms; and reporting included.
Services Limitations
Bank transfers are manual due to regulatory constraints in Australia. DeFi yield rates fluctuate and are not guaranteed. Smart contract risks apply to all DeFi interactions. Reporting provides no tax advice; users should consult a qualified tax advisor.
5.4 Service Availability and Modifications
5.4.1 The Company reserves the right to modify, suspend, discontinue, or restrict any aspect of the Platform’s services at any time without prior notice and without liability to Users.
5.4.2 The Company does not guarantee continuous, uninterrupted, or error-free operation of the Platform.
5.4.3 The Company may perform maintenance, updates, or modifications that temporarily affect service availability.
5.5 No Financial Product Advice/Not a Bank
5.5.1 liquid does not provide financial product advice, personal advice, or tax advice. Any information provided through the Platform is general in nature and does not take into account your objectives, financial situation, or needs.
5.5.2 You should obtain independent financial, legal, and tax advice before using DeFi yield, or DeFi-related features. liquid is not a bank, and funds or digital assets are not protected by any government guarantee.
6. Transaction Execution and Settlement
6.1 Transaction Initiation
To initiate a Transaction, you must: log into your Account; enter Transaction details (amount, recipient, payout method); review and confirm the Quote (FX rate, fees, total payable); authorise the Transaction via two-factor authentication; whereupon the Transaction enters the processing queue.
6.2 Quotes and Rate Locks
6.2.1 Quotes are valid for thirty (30) to sixty (60) seconds as displayed on screen.
6.2.2 Quotes are non-binding estimates until confirmed, at which point the FX rate is locked.
6.2.3 After Quote expiry, you must request a new Quote to proceed. FX rates may change between Quote requests.
6.3 Processing and Settlement Times
Settlement times vary by service, blockchain network, and payout corridor. remit and rails payments are processed in real-time, with actual settlement ranging from seconds to minutes depending on the service, the blockchain network used, and the destination payout corridor; vault BTC and gold purchases execute in real-time with settlement instant; and vault DeFi yield deposits process in real-time with blockchain confirmation.
Settlement is subject to regulatory approvals, dependent on payout partner availability, may be delayed due to compliance holds or verification requirements, and is not guaranteed if the Transaction is flagged for review.
6.4 Transaction Failures and Reversals
Transactions may fail due to: insufficient funds; incorrect recipient details; network errors or blockchain congestion; compliance checks or AML/CTF holds; service provider limitations; or payout partner unavailability. If a Transaction fails, the Company will reverse the Transaction within five (5) business days, funds will be returned to your liquid Wallet or bank account, any fees incurred will not be refunded, and you will be notified of the failure reason.
Important: You acknowledge that blockchain transactions (including stablecoin transfers) may be irreversible once broadcast or confirmed, and fiat payouts may be irreversible once released to payout partners. If you provide incorrect recipient details or wallet addresses, we may be unable to recover funds. We may attempt recovery where reasonably practicable but do not guarantee recovery, and we may charge reasonable costs incurred in attempting recovery. Network fees, partner fees, and third-party charges are non-refundable once incurred.
7. Fees and Charges
7.1 Fee Structure
The fees that apply to a Transaction depend on the service used, the payout corridor, the blockchain network, and the assets involved. The specific fees applicable to your Transaction are calculated and disclosed to you before you confirm, and in any published fee schedule as updated from time to time. The categories of fees are described below.
Remit
remit fees may include: a partner service fee passed through from the payout partner; an FX margin applied to the mid-market rate; and/or a network or settlement fee for on-chain transfers. All applicable fees are included in the all-in rate quoted before confirmation.
Rails
rails fees may include: a partner service fee passed through from the payout partner; an FX margin applied to the mid-market rate; and/or a network or settlement fee for on-chain transfers. All applicable fees are included in the all-in rate quoted before confirmation.
Vault
Digital asset purchase fees include a transaction fee and a spread at the time of execution. All applicable fees are included in the all-in rate quoted before confirmation. Gold purchase fees comprise a transaction fee applied to the purchase amount, included in the quoted price before confirmation. DeFi yield fees comprise a performance fee charged as a percentage of the yield generated. Digital asset custody fees are annualised and shown prior to confirmation.
7.2 Fee Payment and Deduction
Fees are deducted from the amount you deposit. You receive the amount after fees. Fees are automatically calculated and disclosed before confirmation. All fees are non-refundable once a Transaction executes.
7.3 FX Rates and Markups
The Company applies a retail margin to wholesale FX rates. Pricing is transparent and shown before confirmation. Rates are locked upon Transaction confirmation. Mid-market rates are sourced from market data providers. You acknowledge that retail rates are higher than wholesale rates, FX margins are how the Company generates revenue, and rates fluctuate constantly until locked after confirmation.
7.4 Price Changes
The Company may change fee structures with thirty (30) days' notice. Changes apply to new Transactions only. Existing Transactions use the rate and fees quoted at initiation. You will be notified of fee changes via email or in-app notification.
8. Digital Asset Risks
8.1 Digital Asset Risk Acknowledgment
You acknowledge and accept that cryptocurrency: is highly volatile with price fluctuations potentially exceeding 10% daily; has experienced historical drawdowns of 40-70% in market cycles; is subject to regulatory uncertainty and may be banned or restricted in certain jurisdictions; may become illiquid or difficult to sell; and carries security risks including hacking, fraud, and loss.
8.2 Digital Asset Custody
liquid supports both self-custody and custodial arrangements for all supported digital assets, including Bitcoin and stablecoins. Self-custody is the default, and you may opt into a custodial solution.
By default, your digital assets are held in self-custodial embedded wallets created and managed on your behalf through a third-party key management provider. You retain control of your private keys at all times. Authentication is handled via passkey credentials tied to your device, not seed phrases. Private keys are cryptographically sharded so that no single party, including liquid, holds complete access to your wallet. While liquid facilitates the wallet infrastructure and user interface, the Company does not custody, control, or have the ability to unilaterally access your self-custodied digital assets. You are responsible for maintaining access to your authenticated device.
You may instead opt into a custodial solution for some or all of your supported digital assets, typically used for long-term storage or larger holdings. Under a custodial arrangement, a third-party custody provider holds and safeguards private keys on your behalf under multi-signature security controls. You do not directly control the private keys held in custody, and third-party custodial terms apply.
You choose your preferred custody method for each supported asset, and you acknowledge that self-custody and custodial arrangements carry different security, accessibility, and risk profiles. The Company is not responsible for failures, exploits, or losses arising from third-party custody or wallet infrastructure providers.
8.3 Self-Custody Risks
If you use self-custody for any of the services liquid provides: you are solely responsible for maintaining access to the device on which your passkey credentials are registered; the Company cannot recover or reconstruct your private keys; the Company cannot access your funds if access to your device is lost; permanent loss of access to your authenticated device without an available recovery method may result in permanent loss of access to your digital assets; if an unauthorised person gains physical access to your unlocked device, they may be able to access your wallet; and the Company has no liability for self-custody losses.
8.4 Smart Contract Risks
DeFi interactions involve smart contract risks: smart contracts are complex and may contain bugs or vulnerabilities; even audited contracts can have exploits; exploits can result in loss of funds; the Company uses only audited, established protocols; but no smart contract is risk-free. You understand that smart contract risks are inherent to DeFi, historical DeFi exploits have resulted in millions of dollars of losses, and the Company is not liable for smart contract failures.
8.5 No Guaranteed Returns
DeFi yield is NOT guaranteed. Yield rates fluctuate based on protocol supply and demand. Rates displayed are historical or projected, not guaranteed. Rates can drop to 0% or become negative. Smart contract exploits can result in loss of principal. Market conditions may make DeFi uneconomical. Past performance does not guarantee future returns. DeFi is experimental financial infrastructure and yield is speculative, not conservative.
8.6 Stablecoin Risks
Stablecoins carry unique risks: “stable” does not mean risk-free; stablecoins may temporarily depeg from their peg value (USDT has historically fluctuated well under 1%); stablecoin issuers can freeze accounts or restrict redemption; regulatory changes could make stablecoins unusable; and liquidity may shift between competing stablecoins. The Company makes no representations about stablecoin issuer solvency, stablecoin backing, stablecoin regulatory status, or stablecoin long-term viability.
9. Prohibited Uses
9.1 Prohibited Activities
You must not use liquid for any of the following prohibited purposes:
Illegal Activities: money laundering or structuring (“smurfing”); terrorism financing; sanctions violations or dealings with sanctioned entities or countries; drug trafficking or proceeds of crime; tax evasion or fraud; illegal gambling or gaming; human trafficking or exploitation; fraud, forgery, or identity theft; scams, Ponzi schemes, or market manipulation.
Regulatory Violations: circumventing AML/CTF compliance requirements; providing false identification or information; using multiple accounts to evade limits or compliance; attempting to access other users’ accounts; reverse engineering or hacking the Platform.
Harmful Activities: threatening, harassing, or abusing other users; distributing malware or hacking code; excessive system load or denial-of-service attacks; impersonating Company staff or other users; unauthorised data collection or scraping.
Market Manipulation: wash trading or artificial volume creation; pump-and-dump schemes; spoofing or layering; attempting to manipulate prices or rates; coordinating market manipulation with others.
9.2 Consequences of Prohibited Use
If the Company discovers prohibited use, the Company may: immediately suspend or terminate your Account; freeze your funds pending investigation; report you to AUSTRAC and law enforcement; cooperate with government investigations; pursue civil or criminal legal action; and refuse to refund any funds in your Account.
10. Liability and Limitation of Liability
10.1 Disclaimer of Warranties
The Company provides services “AS IS” without warranties. The Company makes no representations about: service uninterrupted availability; accuracy of rates or exchange information; performance of payout partners; blockchain network reliability; smart contract safety or absence of bugs; stablecoin or digital asset value; future profitability of Bitcoin or DeFi; or tax implications of Transactions.
10.2 Limitation of Liability
To the maximum extent permitted by law, the Company’s total aggregate liability to you for all claims arising out of or in connection with these Terms or your use of the Platform - whether in contract, tort (including negligence), statute, or otherwise - is limited to the total fees actually paid by you to the Company in the twelve (12) months immediately preceding the event giving rise to the claim.
10.3 Excluded Liabilities
To the maximum extent permitted by law, the Company is not liable for: lost profits or loss of business opportunity; lost data or loss of information; consequential, indirect, or special damages; third-party losses or claims; cryptocurrency price fluctuations or volatility; payout partner failures or misconduct; smart contract exploits or failures; regulatory changes or government action; or acts of God, war, pandemic, or force majeure.
10.4 Third-Party Liability
The Company is not responsible for the actions or inactions of: payout partners; banking partners; custody providers; liquidity providers; wallet infrastructure and key management providers; DeFi infrastructure providers; or identity verification providers. You must review third-party terms and privacy policies. You acknowledge losses due to third-party breaches or misconduct are not the responsibility of the Company.
10.5 Australian Consumer Law
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law or other applicable law that cannot be excluded.
To the extent permitted by law, our liability for breach of a non-excludable guarantee is limited (at our option) to resupplying the services or paying the cost of having the services resupplied.
11. Indemnification
11.1 Indemnification by You
You agree to indemnify, defend, and hold harmless the Company and its directors, officers, employees, and agents from and against all claims, damages, losses, costs, and expenses (including legal fees on a full indemnity basis) arising from: your use of liquid services; your breach of these Terms; your violation of applicable law; your infringement of third-party rights; false or misleading information you provided; and disputes with payout recipients.
11.2 Defence Obligation
You must: assume defence of any claim covered by this indemnification; engage and pay for counsel approved by the Company; not settle any claim without the Company’s prior written consent; and cooperate fully with the Company’s defence.
12. Suspension and Termination
12.1 Company-Initiated Termination
The Company may suspend or terminate your Account without notice if: you violate these Terms; you engage in prohibited use or illegal activity; compliance verification fails or is inconclusive; you breach AML/CTF requirements; you provide false or misleading information; your Account poses risk to the Company or other Users; you fail to respond to compliance requests; regulatory authorities request termination; or you harass or threaten Company staff.
12.2 User-Initiated Termination
You may terminate your Account by: submitting a request to support@liquid.net.au; providing written notice; and confirming you have withdrawn all funds. Upon termination, your Account is disabled, you cannot initiate new Transactions, historical Transaction data is retained per AML/CTF requirements (seven years), and you must update your tax records independently.
12.3 Survival
The following provisions survive termination: payment obligations for fees incurred; indemnification obligations; limitations of liability; data retention obligations; intellectual property rights; and dispute resolution obligations.
13. Data and Privacy
13.1 Privacy Policy
Data handling is governed by the Company’s Privacy Policy, which covers: what personal information is collected; why information is collected and used; who information is shared with; your privacy rights and how to exercise them; data retention periods; and security measures. You must read the Privacy Policy to understand data practices.
13.2 AUSTRAC Reporting Obligations
You acknowledge that the Company must: report all Transactions over AUD $10,000 (Threshold Transaction Reports); report suspicious matters (Suspicious Matter Reports); retain your identification records for seven (7) years; cooperate with AUSTRAC investigations; and share your information with law enforcement as required. These are legal obligations under the AML/CTF Act and are not optional.
13.3 International Data Transfer
Your data may be transferred to overseas recipients, including overseas payout partners, international payment processors, overseas custody providers, and cloud infrastructure providers. The regions in which these recipients are located are set out in our Privacy Policy.
Where we disclose personal information to overseas recipients, we take reasonable steps to ensure that the recipient does not breach the Australian Privacy Principles in relation to that information, unless an exception under the Privacy Act applies (including where you consent or the disclosure is required or authorised by law). Overseas recipients may be subject to foreign laws and lawful access requests, and you may have limited avenues for complaint or redress in those jurisdictions.
13.4 Value Transfer (Travel-Rule) Obligations
You acknowledge that, under the value transfer (‘travel rule’) obligations in the AML/CTF Act, the Company is required to collect and transmit information identifying the payer (sender) and payee (recipient) of a transfer - including name, address or date of birth, account or wallet identifiers, and a unique transaction reference - to the other financial institutions, remittance providers and virtual asset service providers involved in the transfer, and to receive equivalent information from them. Where a transfer is international, this information may be disclosed to recipients located overseas. This is a legal obligation and is not optional.
14. Intellectual Property
14.1 Company Ownership
All content on the liquid website and applications is owned by the Company, including: website design and layout; mobile application code and interface; brand name, logo, and trademarks; content, artwork, and photographs; functionality and features; and documentation and guides.
14.2 Limited Licence
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and view content for personal, non-commercial use and to use the Service in accordance with these Terms. You may not: modify, adapt, or translate content; remove copyright or trademark notices; reverse engineer or decompile code; scrape, crawl, or extract data; use content for commercial purposes; redistribute or republish content; or create derivative works.
14.3 User Content
If you provide feedback, suggestions, or content to the Company, you grant the Company a non-exclusive, royalty-free, perpetual licence to use such content for any purpose without compensation. You retain ownership of your content.
15. Representations and Warranties
15.1 Your Representations
You represent and warrant that: you are eighteen (18) years or older and legally capable of contracting; you have authority to enter into this agreement; all information provided is true, accurate, and complete; you are not subject to Australian sanctions (including DFAT sanctions), and you are not otherwise subject to sanctions that would make your use of the Platform unlawful or prohibited; you are not a Politically Exposed Person (PEP) without having disclosed such status; your use of liquid is lawful in your jurisdiction; you will comply with all applicable laws; you will not violate third-party rights; you own or have authorisation for all funds transferred; and you will pay all fees incurred.
15.2 Disclaimer of Representations
The Company does not represent or warrant: service availability or uptime; absence of errors or bugs; compatibility with your devices; fitness for particular purpose; non-infringement of third-party rights; accuracy of information provided; future profitability or success; or regulatory approval or licensing.
16. Contact and Notices
16.1 How to Contact the Company
For general inquiries: Email support@liquid.net.au or visit www.liquid.net.au. For legal notices: Email legal@liquid.net.au
16.2 How the Company Contacts You
The Company may contact you via: email to your registered address; SMS to your registered phone number; in-app notifications; or Account dashboard notifications. You must keep your contact information current.
Last updated: 23/07/2026
END OF TERMS AND CONDITIONS