Question 1

What is liquid?

Accepted Answer

liquid is a digital finance toolkit for Australians - individuals and businesses alike. We combine global payments, investing, and passive yield into one toolkit - powered by open, decentralised networks and neutral assets.

Question 2

What can I do with liquid?

Accepted Answer

Three things. Send money overseas and choose how it arrives - local currency, stablecoins, bitcoin, gold or a split (liquid Remit). Send and receive international business payments with built-in treasury automation (liquid Rails). And build positions in bitcoin, gold, and passive yield to make idle cash productive (liquid Vault).

Question 3

Is liquid a bank?

Accepted Answer

No. We're not a bank and we don't hold an Australian banking licence. We're dual-registered with AUSTRAC as a Digital Currency Exchange (DCE) and an Independent Remittance Dealer (IRD). Your funds are not covered by the government deposit guarantee that applies to authorised deposit-taking institutions.

Question 4

Is liquid regulated?

Accepted Answer

Absolutely. We're dual-registered with AUSTRAC as a Digital Currency Exchange (DCE100900617-001) and an Independent Remittance Dealer (IND100900617-001). We operate under Australian anti-money laundering and counter-terrorism financing laws.

Question 5

Do I need to understand digital assets to use liquid?

Accepted Answer

A very rudimentary understanding may be required. However, our tools are designed so you never see many of the complexities associated with digital assets; no seed phrase, no gas fee, no blockchain network or wallet complexity. Our goal has been to remove as many of these friction points as possible. You can also interact purely with the traditional finance elements of our toolkit - traditional remittances and gold bullion investing.

Question 6

What do I need to sign up?

Accepted Answer

A valid government-issued ID. For business accounts, you'll also need your ABN/ACN and director details. Verification is completed digitally and typically takes a few minutes.

Question 7

What does it cost to use liquid?

Accepted Answer

Every product charges a transparent fee. The exact cost is shown before you confirm any transaction - whether it be a global transfer, asset purchase etc. There are no monthly platform fees.

Question 8

How do I contact support?

Accepted Answer

Email support@liquid.net.au. For urgent account issues, flag the subject line as urgent. We aim to respond within a few hours during Australian business hours.

Frequently asked questions